Preamble

Our Sustainability Policy expresses our current and future commitment to protect the environment, provide the highest service quality, and care for employees’ health and safety.

Hapag-Lloyd is an innovative company within the global container transport industry. As an environmentally oriented company, we place high priority on environmental issues in managing our business. We will continue to seek inventive ways to conserve global resources and protect the environment. This is proof of our commitment to the environment and society.

As a quality oriented carrier, we have structured our processes throughout our worldwide organisation in a systematic manner which helps us in meeting the high expectations from our customers, business partners, employees, and other stakeholders. We are continuously aiming at fulfilling our customer’s current and future needs in order to ensure customer satisfaction.

Being a responsible company, we ensure a safe and healthy work place is provided to all our employees. Our highly motivated employees are the basis of our success. Awareness is raised throughout our worldwide organisation to recognise our sustainability commitments. The services we offer are a product of successful cooperation of many people worldwide.

This policy is available to the public.

Principles

The following principles are communicated to all persons working for or on behalf of Hapag-Lloyd:

1. The Management exemplifies a culture focused on sustainability that encompasses the quality of our services, environmental protection, as well as employees’ health and safety. Staff are encouraged to emulate this.
2. The basis for all our sustainable activities requires the adherence to and compliance with all relevant laws and regulations.
3. The Management uses clearly defined measures to monitor, develop, and maintain our quality and environmental targets. These targets in addition to our sustainability policy are regularly documented, reviewed, and communicated.
4. Customers are our partners. We aim to provide customer satisfaction at all times by being aware of their requirements. We closely cooperate with our customers in order to increase quality and minimise the impact on the environment.
5. The hallmark of our efficiency is marked by our well trained and competent employees as well as our excellent equipment.
6. We continuously improve our high standards in order to benefit our customers, business partners, employees, and other stakeholders.
7. An important quality objective is “zero mistakes”. Avoiding mistakes takes precedence over correcting them.
8. The prevention of accidents has a high priority. Measures of precaution to avoid environmental pollution are in place world wide.
9. We provide a safe and healthy working place for all our employees.
10. Standards that we apply to ourselves also apply to our sub-contractors. It is not they, but we who vouch for the services provided with the company’s good name.

Hamburg,  May 2009

Michael Behrendt, Chairman of the Executive Board of Hapag-Lloyd